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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I printed a picture and now and can't get my paper size back to 8x11

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hp officejet pro 6968
Microsoft Windows 10 (64-bit)

cannot get my paper size back to 8x11 after printing a 5x7 picture


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Hi @searly,


I'd like to help!


To better assist you - 


1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 


Try the below steps to change paper size -


aunch the HP print driver window from common Windows applications and learn how to navigate the different tabs and menus.

  1. Open the document or photo on your computer, click File or the menu icon , then click Print.

    Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

  2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

    • Microsoft Word: Click Printer Properties

    • Paint and WordPad: Click Preferences

    • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

    • Adobe PDF Reader: Click Properties

  3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

    Figure : Example of a printer Document Properties window

    HP Document Properties window with settings tabs and the Advanced settings button
  4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.


You may refer to - Print Driver Settings Guide (Windows)


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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