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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP ENVY Pro 6455 All-in-One Printer

The “printer scan” option on my hp smart app says that my printer does not support this action but my printer has a scanning dock so I know it can scan. I can’t figure out how to get this scanning option to work and I have to scan many documents. 

1 REPLY 1
HP Recommended

Hi @Nataliaa,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your HP ENVY Pro 6455 All-In-One Printer.

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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