Im finding trouble printing back to back and scanning withhp color laserjet pro mfp 4303dw

[abrahamk]

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• Im finding trouble printing back to back and scanning with hp color laserjet pro mfp 4303dw 

[Max3Aj]

Hi @abrahamk, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
For your HP Color LaserJet Pro MFP 4303dw, let's troubleshoot the duplex printing and scanning issues separately.

1. Duplex (Back-to-Back) Printing Issue

Check Duplex Printing Setting

• Go to Control Panel > Devices and Printers
• Right-click your printer and select Printing Preferences
• Look for Print on Both Sides (or Duplex Printing) and enable it
• Click Apply and OK

Ensure Duplex Unit is Installed

• In Devices and Printers, right-click your printer and select Printer Properties
• Go to the Device Settings tab
• Ensure Duplex Unit (for 2-sided printing) is set to Installed

Use the Correct Driver

• If the duplex option is missing, update or reinstall the HP Universal Print Driver (UPD) from HP’s official website.

Check Paper Type & Size

• Some specialty papers (like transparencies or labels) do not support duplex printing.
• Make sure the paper size is standard (A4, Letter, etc.).

Try a Different Application

• If you are printing from a specific app (like a browser or PDF reader), try another app (Word, Notepad, etc.) to check if the issue persists.

2. Scanning Issue

Check HP Scan Software

• Open HP Smart or HP Scan and ensure the scanner is detected.

Use the ADF (Automatic Document Feeder) for Multiple Pages

• If scanning multiple pages, place them in the ADF and select Document Feeder in the scan settings.

Try Scanning via Windows Tools

• Open Windows Fax and Scan (Press Win + S, type "Windows Fax and Scan")
• Click New Scan, select your printer, and try scanning.

Reinstall the Scanner Driver

• Uninstall the printer from Control Panel > Devices and Printers
• Download and install the latest drivers from HP's website
• Restart the computer and try again.

Check Network or USB Connection

• If scanning over Wi-Fi, ensure the printer and PC are on the same network.
• If using USB, try another port or cable.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support