• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-11-2022 03:59 PM

HP Recommended
Product: HP LaserJet MFP M140we Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP Laserjet MFP M140we printer scanned ok at first. But now, I can't get it to scan a whole page 8.5x11. When I go to manage image, it shows width 4.17 and length 6.40. When I try to change the size to something larger, I get this error message:

"you must enter a number between 1.00 and 4.17 for width"

I worked on this problem for several hours trying to scan the whole page, but nothing seems to work. It is possible that I once pressed "save" after cropping an image of something, and it looks like it's stuck at that size no matter what I do. I can get it smaller to crop the image, but I cannot get it larger. I also tried to find how to reset to factory defaults, but couldn't find any feature like that anywhere. How can I get the scanner to scan the whole page so that the image size is 8.5 x 11?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.