• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-08-2025 08:48 AM

HP Recommended
Product: HP inkjet 310
Operating System: Microsoft Windows 10 (64-bit)

I am not getting scanning option while clicking shortcut on dektop

Reply
2 REPLIES 2

‎05-08-2025 08:50 AM

HP Recommended

what to do

Reply
Was this reply helpful? Yes No

‎05-09-2025 05:47 AM

HP Recommended

@GDS5, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Here are a few steps you can try to resolve this issue:

Check HP Smart App: If you haven't already, download the HP Smart app from the Microsoft Store. This app often provides more comprehensive functionality, including scanning.

 

Reinstall Printer Software: Sometimes, reinstalling the printer software can restore missing options. You can download the latest drivers and software from the HP website.
 

Use HP Printer Assistant: Double-click the printer icon on your desktop and select "Scan a Document or Photo" from the HP Printer Assistant.

 

Update Windows: Ensure your Windows operating system is up to date, as updates can sometimes fix compatibility issues.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.