Incoming Faxes

[Monica1262]

I am unable to receive incoming faxes. I am able to send, but not receive. The line just rings, but does not pick up.

[Dragon-Fur]

@Monica1262 

I cannot fix this for you - I can provide some places to check / adjust the setup.

It might just be that Auto-Answer was accidentally switched off.

Reference:  User Guide  Page 68

Considerations and Places to Look (might not be all inclusive):

•  Test Fax Setup with the HP Fax Test Service

•  Fax Error Code Descriptions

           Section:  Text error messages > No Answer

•  Resolving Fax Problems

          Section:  Cannot receive faxes

Not likely since you can send a fax

• The two-wire phone cord might need to be replaced.
• The phone line might have passed the threshold for "noisy" line.

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Not necessarily recommended for a fax issue - provided as FYI

If you decide to reinstall the printer software:

The full driver software for this printer is older (last released 2015) - it might still be compatible with the latest versions of Windows 10.

Uninstall the existing printer software from Programs and Features

Restart the computer and log in

Download and save the Full Feature Software

HP Officejet 5600 All-in-One Printer series Full Feature Software and Drivers 

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver
• After the software is installed, Restart the computer and log in

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 5610 All-in-One Printer 

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