Incorrect printer message that new ink cartridge is damaged, ink leaked

[Antalog]

The printer squirted ink into the right hand corner of the printer  and has a message that new ink cartridges are damaged.  The printer can't print or copy.  The cartridge heads have been cleaned and put back into the printer.  The power has bene turned off to reset the printer, however the error message remains.

[Jay_G24]

Hi @Antalog,

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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