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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-25-2021 02:00 PM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 7 (64-bit)

Whenever I try and scan a document after the printer has been "sleeping" I have to re-boot the printer every time to get it to work.  Using the scan to computer from the printer does not work as it states a computer is not connected to it.  When I open the program on the computer it's the same issue; scanner is not reachable or connected.  Once I reboot the printer, everything works again and that shouldn't be every time I need to scan.

 

Then every time I open the Scan and Printer Doctor it always crashes.

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2021 05:46 AM

HP Recommended

@executair101, Welcome to HP Support Community!

 

Assuming that the printer is connected wirelessly to the computer, I'd suggest you follow the steps below-

 

Restart the computer and the printer first.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

 

If the issue persists, try adding a TCP/IP port

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try scanning.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-01-2021 05:46 AM

HP Recommended

@executair101, Welcome to HP Support Community!

 

Assuming that the printer is connected wirelessly to the computer, I'd suggest you follow the steps below-

 

Restart the computer and the printer first.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

 

If the issue persists, try adding a TCP/IP port

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try scanning.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-02-2021 10:55 AM

HP Recommended

Seems to have worked but will keep checking to confirm.

Was this reply helpful? Yes No

‎03-03-2021 12:45 AM

HP Recommended

@executair101

 

Sure, keep me posted.

 

Thanks!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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