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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ScanJet Pro N4000 snw1 Sheet-feed Scanner

I have a brand new HP ScanJet Pro N4000 snw1, firmware 0.80.

 

I would like to install a self created SSL certificate and I can't.

 

Variant 1: import p12 certificate, containing a private key works. I see a certificate on the certificate management site, but the certificate is not used for the website.

 

Variant 2: create the CSR on the scanner's website and create a cert from it. I can create a CSR, but if I try to import the certificate made from it, I always get the message "password incorrect". Though, there is no any password: after the creation of CSR you're just importing the cert without private key.

 

Does somebody have an idea, what is wrong?

2 REPLIES 2
HP Recommended

I have the exact same problem. And that's despite the fact that I'm using a certificate issued by a CA, not a self-signed one!

Whatever I do - the certificate is listed in the certificate manager, but never used for the HTTPS connection.

 

HP Recommended

I've already opened a support request for this issue with HP.

 

The result: after communicating with the second level support, a support employee told to me, that it is not possible on this model of scanner.

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