Installed HP Envy 5530 to new computer. Prints and copies but there is no scan. Device not support

[cyndimae2]

Installed HP Envy 5530 on new computer.  Prints, copies, no way to scan.  Says my computer is not a supported device.  What does that mean?

[Alden4]

Hi @cyndimae2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The message you’re seeing likely indicates that the scanning software or driver for the HP Envy 5530 isn’t fully installed on your new computer, which is why it can print and copy but doesn’t recognize scanning functions. Here are some steps to troubleshoot and resolve this issue.

Download the Full Feature Software and Drivers: Go to the HP Support website, search for the HP Envy 5530 drivers, and download the full-feature driver package for your computer's operating system. This will include all necessary drivers for printing, copying, and scanning.

Install HP Smart or HP Scan Software:

• If you’re using Windows, download and install the HP Smart app from the Microsoft Store. This app can handle scanning and often resolves compatibility issues.
• For Mac, you can also install the HP Easy Scan app from the App Store.

Run HP Print and Scan Doctor (Windows only): If you're on Windows, download and run the HP Print and Scan Doctor tool from HP’s website. This tool can identify and fix common scanning issues and help verify the connection between your computer and the scanner.

Check the Connection:

• Ensure that your printer and computer are both connected to the same network if you’re using Wi-Fi.
• If using a USB connection, make sure it’s securely connected and try using a different USB port on your computer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support