Installing Smart 520 on my MacBookAir

[PJC0804]

I have the app on my macbook air but it does not recognize the printer. Is this even compatible?

[Garp_senchau]

@PJC0804, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

[PJC0804]

Product no. : 1F3W2A

[PJC0804]

The app does not recognize the printer. I have a MacBook Air, OS Sonoma 14.7.5

I cant print even though the computer recognizes the printer. If I try, the queue does not show any work in progress.

[Kuroi_Kenshi]

Hi @PJC0804,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Printer Compatibility

Make sure your HP Smart Tank 520 printer is compatible with your macOS version.

Download HP Smart App

Make sure you have downloaded the HP Smart app from 123.hp.com or the Mac App Store.

Add the Printer to HP Smart

1. Open the HP Smart app on your MacBook Air.
2. If prompted, create or sign in to an HP account.
3. Click on Add a New printer or the plus sign + to find your printer.
   • Ensure your MacBook Air and your printer are on the same Wi-Fi network (2.4 GHz Wi-Fi supported).
4. Follow the prompts in HP Smart to connect the printer to your Wi-Fi network and your device.

Troubleshoot Printer Detection Issues

If HP Smart fails to detect your printer:

• Restart your printer and MacBook Air.
• Ensure your printer is turned on and connected to the same Wi-Fi network as your MacBook Air.
• Check if the printer’s Wi-Fi light is blinking, indicating it is in setup mode.
• Move the printer closer to your Wi-Fi router to ensure a strong signal.

I hope this helps.

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Best regards,