Issue with HP Scan & Capture

[gb20]

Using HP Pavillion 550-126 and HP Officejet 8600 printer.  When I click on HP Scan & Capture icon,  the scan screen opens and the scan process starts up right away and does not give time to adjust settings and hit the SCAN button.

[Dragon-Fur]

@gb20

If the application is hosed (non-functional, broken, pile of rubble), you can quickly uninstall it > get a new copy for the Windows Store > install the application.

Start > All Apps > scroll down to "HP" apps > Right-Click on HP Scan and Capture > Uninstall

Restart your computer and log in

Download / Install a fresh copy of the application

HP Scan and Capture

If you don't wish to replace the application with a new copy of the program, you can try opening the copy of the program you have installed >

Wait for errant scan to complete ... When you are able to so do...

Right-Click on the screen >

Click on the Settings wheel (lower right corner) >>

Recheck / Adjust the settings

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[gb20]

Dragon-Fur:

Thanks for the reasponse.  Uninstalled and re-installed scan download.  Still does the same thing - went into settings but do not see anything that can be changed.  What I did do is when I opened the program and clicked on the Capture Document and it stated scanning right away, I hit the cancel button - this stopped the scan and let me do my settings adjustments and the I could hit the Scan button to control it myself.  Should not have to do it thius way - I think HP has an issue with this product.  Thanks again.

[greenturtle · Accepted solution]

Hi @gb20,

Thanks for using the HP Forums.  Apologies for jumping in.

Can you try this :

Instead of doing a "Left Click" on e.g. Capture Photos, which will start scan immediately, can you do a "Right  Click" instead?

The Settings menu will pop up from the bottom and you can adjust your settings before scanning.

Hope that helps!

[Dragon-Fur]

@gb20

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@gb20 wrote:

Dragon-Fur:

Thanks for the reasponse.  Uninstalled and re-installed scan download.  Still does the same thing - went into settings but do not see anything that can be changed.  What I did do is when I opened the program and clicked on the Capture Document and it stated scanning right away, I hit the cancel button - this stopped the scan and let me do my settings adjustments and the I could hit the Scan button to control it myself.  Should not have to do it thius way - I think HP has an issue with this product.  Thanks again.

---

My apologies, I did not understand that you had clicked "Capture Photos / Capture Documents".

Click>Scan does give you an immediate view of the document / photo you placed on the glass -- if this is not what you want, then yes -- you must wait a few seconds for the scan to complete, remove it after it shows on the screen, or click cancel.  Adjust the settings > click the "+" to scan (again).

The product is apparently working as written - I agree the Click>Scan response is not optimal for everyone; it is easy enough to avoid the issue:

@greenturtle  provided the method you want to use to pre-set your settings for the scan job:

When you first open the program, and before you click Capture Photos / Capture Documents, click somewhere near the lower-right corner, the settings wheel will appear so you can select / change the options for the pending job.

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.