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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-06-2025 02:08 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just recently decided to setup my scan to email. I have tried both Yahoo and **bleep** account. All it says is that my credentials are incorrect. I have tried this several times with the same outcome. I know for a fact that the usernames and passwords are right. Please help.

Category:
1 REPLY 1

‎02-06-2025 02:15 PM

HP Recommended

The printer cannot use the account password. A special "application" password is required as discussed here.

The example is for g.mail

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