It says "The printer’s fax component has become damaged and cannot perform the fax test. For more i"

[wamalbi]

My all in one HP OfficeJet 6962 All-in-One says the Fax is damaged and will not even pick up the phone line and try to dial. What can I do? I need to use the fax. Everything else works perfect.

[Rainbow23]

Hi @wamalbi,

Welcome to the HP Support Community. 

This could be a hardware issue with the fax component in the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link