Just purchase a new computer , printer is printing.I can not scan from printer to to my laptop.

[MsSunshine62]

I just purchase a new hp Laptop , printer is working fine as far as scanning to email. However i can't scan to computer . Also I tryed the softeware update and  I kept getting a error. Is there a fix for this issue that I'm missing?

[Garp_senchau]

@MsSunshine62, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To resolve issues with scanning to your computer using your HP OfficeJet 8022 All-in-One Printer, follow these steps:

Ensure Printer and Computer Connectivity

• Check Connection:
  • Make sure your printer and computer are connected to the same network.
  • Ensure the USB cable is securely connected (if using a USB connection).

Download Software:

• Visit the HP Driver & Software page for the HP OfficeJet 8022.
• Download and install the latest version of HP software and drivers for your printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor to automatically diagnose and fix issues with scanning to your computer.

Open HP Printer Assistant: (HP Printer Assistant - Frequently asked questions (FAQs) | HP® Support)

• On your computer, open the HP Printer Assistant from the Start Menu or HP folder.

Navigate to Scan Settings:

• Click on Scan and then Scan to Computer.

Enable Scan to Computer:

• Ensure Scan to computer is enabled.

Check Firewall Settings:

• Sometimes, firewall settings can prevent scanning. Make sure your firewall is configured to allow the necessary permissions for HP scanning software.

Perform a Network Reset

Restart Devices:

• Restart your printer, computer, and router.

Reconfigure Network Settings:

• If using Wi-Fi, go to the printer control panel and navigate to Network Settings to reconfigure Wi-Fi setup.

Update Printer Firmware

• Check for Firmware Updates: (Update the firmware on an HP printer | HP® Support)
• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,