• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Color LaserJet Pro MFP M283fdw
Microsoft Windows 11

After the KB5035942 Windows update, five of these printers all lost the ability to scan, with error messages saying that the scanner could not be found.  Tried uninstalling and reinstalling the software to no avail.  However, after doing a system restore, the scanner worked again.  Granted, that will only fix it until the update gets reinstalled.  If there is a real fix, I'd love to hear it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The update from Microsoft did away with the entire driver set but only brought in the printer driver.  I would regularly lose the NVidia CUDA tools as Microsoft's drivers did not think those were important.

 

The full feature drivers are here

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W...

 

Reference:  https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

 

there are Administrator tool kits there to allow administrators to update all printers remotely.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 REPLY 1
HP Recommended

The update from Microsoft did away with the entire driver set but only brought in the printer driver.  I would regularly lose the NVidia CUDA tools as Microsoft's drivers did not think those were important.

 

The full feature drivers are here

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W...

 

Reference:  https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

 

there are Administrator tool kits there to allow administrators to update all printers remotely.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.