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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-11-2025 10:48 AM

HP Recommended
Product: HP Smart 5100 series

Keeps saying scanner is currently unavailable but I can print 

Category:
1 REPLY 1

‎03-15-2025 08:38 AM

HP Recommended

@Nic141,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Smart Tank 5100 series is showing "Scanner is currently unavailable" but still prints fine, try these troubleshooting steps:

 

 Restart Everything

  • Power cycle the printer – Turn it off, unplug it for 1-2 minutes, then plug it back in and turn it on.
  • Restart your computer and Wi-Fi router (if using wireless).
  • Try scanning again.

 Check Connection

  • If using USB, unplug and reconnect the cable, or try a different port.
  • If using Wi-Fi, ensure the printer is connected to the same network as your computer.
  • Try scanning via the HP Smart app or Windows Fax and Scan.

 Run HP Print and Scan Doctor

  • Download HP Print and Scan Doctor.
  • Run it to diagnose and fix scanner issues.

Reinstall HP Software

  • Uninstall HP Smart and HP drivers from Control Panel > Programs.
  • Download and install the latest drivers from HP’s website.
  • Re-add the printer and try scanning.

Check Windows Services

  • Press Win + R, type services.msc, and press Enter.
  • Find Windows Image Acquisition (WIA).
  • Ensure it's Running and set to Automatic.

Disable Firewall/Antivirus Temporarily

  • Some security software may block the scanner. Disable it briefly and try scanning.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Asfiya03

HP Support

Asfiya03
I am an HP Employee


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