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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Issue with MFP M775 printer.

Cannot setup LDAP directory search for contacts. Error is:
LDAP/AB server is invalid or unreachable

Verified LDAP works on Xerox and all other HP MFPs.

ICMP successful to both DCs
No time deviation - less than a minute (on pracific for this office, although DCs on EST)
Root and Inter certs installed on printer from our internal CA
Rebooted
Installed latest FW 2411226_066603

 

49 2/6/2024 11:14:49 AM 11285 44.A0.5A 2411226_066603 Cannot contact LDAP server 1
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