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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 4500 Wireless All-in-One Printer - G510n
Microsoft Windows 10 (64-bit)

Hello, I'm hoping someone can help me.  I have long been able to use HP Scan and Capture on my Dell laptop to scan documents on my HP Officejet 4500 Wireless All-in-One and have them sent wirelessly to my laptop.  Now I have installed HP Scan and Capture and HP Smart on a new Dell laptop.  The laptop finds and prints to the All-in-One printer, but when I go to "select device" on the scanner set-up, the same laptop won't find the All-in-One.  I have tried all of the recommended troubleshooting with no luck.

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