LaserJet Pro200 ColorMFP M276nw fax does not function

[AntoineLaserJet]

LaserJet Pro200 ColorMFP M276nw printer works well with printing, copying and scanning. And it is well connected to  internet by WIFI and telephone line by wall line. I could receive fax signal while not be able to receive real fax. When I send out a fax, the object fax machine is not able to receive any signal. Could we solve the problem of  fax? 

[Jay_G24]

Hi @AntoineLaserJet,

Welcome to the HP Support Community. I'd be happy to assist you with the "unable to receive fax" issue. 

To better assist you - 

1) Are you able to receive faxes? 

2)Are you using a shared or dedicated fax line?

Meanwhile, try the steps to resolve the issue-

Step 1: Print a fax test report

To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

Review the report for any tests that failed and follow any instructions provided. If the issue is not resolved, continue to the next step.

Step 2: Check fax receiving settings

Confirm the following fax settings to help identify issues when faxes are not received. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Turn Auto Answer on: If this feature is not enabled, you must manually answer incoming fax calls.

• Set the number of rings to answer incoming faxes: If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machine answers the call. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for.

• Adjust the answering machine message length and clarity: To ensure the printer can detect fax tones, shorten the answering machine greeting message to 10 seconds or less, make sure there is no background noise, and leave 5 seconds of silence at the end.

• Set the ring type: Use the All Rings setting for a dedicated fax line, or select Distinctive Ring if you set up a special ring pattern for the fax line.

• Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

Step 3: Check the connection

Check for phone line connection issues that might prevent faxes from being received.

• Confirm the fax setup: Go to HP Printers - How to Fax for steps to set up your printer.

• Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails, or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

• Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

  

• Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

You can also refer to the document -Resolving Fax Problems

Hope this helps! Keep me posted. 

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