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‎12-31-2020 09:44 AM

HP Recommended
Product: LaserJet pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello to everybody, I used since April 2020 my LaserJet M283 both as printer and scanner. It is linked by an ethernet cable to the router of my domestic network. 

For some reasons, now it continues to run properly as printer but when I lunch the usual HP scan software the result is a message showing impossible communicate with scanner.

I tried to reistall drivers downloading and running HP Easy Start but this sowftare doesn't find the printer (despite I can continue to prin as ususal).

Have you any idea for solving the problem?

Thank you in advance. GV 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2020 09:48 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL software solution?

 

If not, can try to download and use it?

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m282-m285-multifunc...

 

These resources will be useful:

https://www.youtube.com/watch?v=xUhAjHNlKOI

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjYxyO3Grx4mLbQt9tPeZ5v

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

HP Color LaserJet Pro MFP M283fdw Printer : Download & Install HP Full featured software
HP Color LaserJet Pro MFP M283fdw Printer : Download & Install HP Full featured software
youtube.com/watch?v=xUhAjHNlKOI
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to download & install the HP Full featured software for HP Color LaserJet Pro MFP M283fdw Printer
Was this reply helpful? Yes No
1 REPLY 1

‎12-31-2020 09:48 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL software solution?

 

If not, can try to download and use it?

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m282-m285-multifunc...

 

These resources will be useful:

https://www.youtube.com/watch?v=xUhAjHNlKOI

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjYxyO3Grx4mLbQt9tPeZ5v

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Color LaserJet Pro MFP M283fdw Printer : Download & Install HP Full featured software
HP Color LaserJet Pro MFP M283fdw Printer : Download & Install HP Full featured software
youtube.com/watch?v=xUhAjHNlKOI
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to download & install the HP Full featured software for HP Color LaserJet Pro MFP M283fdw Printer
Was this reply helpful? Yes No
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