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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-28-2022 04:18 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 11

While printing a job from the document feeder the printer stopped and the panel message said 'Cleaning'.  It ran a cleaning cycle and that was followed by another message that had 2 choices.  One was cancel, and the other was to continue.  If you choose continue, it reprinted the copy it was printing when it went into cleaning and it then continued on for one or 2 pages and then went in it's cleaning process again and then again.  It behaved the same doing multiple copies, but not while copying to a memory stick.  The prints and copies are clean.  No recent software or drivers, and I haven't been printing via LAN/

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1 REPLY 1

‎11-28-2022 04:58 PM

HP Recommended

This behavior can be triggered if the printer thinks it jammed during the printing process. This can happen if the paper loaded does not match the settings on the printer. For example, you have the printer control panel set to legal but have letter paper installed. Also this can happen if the pickup roller is worn, but as you state that it prints from USB fine that is less likely the issue.

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