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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-20-2023 01:59 PM

HP Recommended
Product: HP LaserJet Pro 200 color MFP M276nw

I've recently updated my HP Smart App and I'm having issues scanning. 

I followed the steps online, but it doesnt resolve the issue.

 

The issue is: I can only use the scan feature once after uninstalling,  then reinstalling the app. I reset my printer to clear errors by unplugging for 60sec. I reinstall the printer to my app after hiding the current one, then I clear the cache on my app.

 

The scan feature will work perfectly,  but only ONCE. The next document that i try scanning gives me an unsuccessful error message. This is whether i use the feeder or place on scanner glass.

 

I then proceed to uninstall the app and repeat,  in order to scan the next document. 

 

(Printing from app is not a problem,  only scanning)

 

Any ide

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