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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @ametsman ,
Welcome to the HP Support Community!

 

Note: HP recommends connecting the printer power cord directly to a wall outlet.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.


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View solution in original post

3 REPLIES 3
HP Recommended

Hello @ametsman ,
Welcome to the HP Support Community!

 

Note: HP recommends connecting the printer power cord directly to a wall outlet.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

I shut down the printer, unplugged the power cords from the printer and the wall. I waited 15 seconds then plugged into wall, then printer, then powered up the printer. This cleared it up.

HP Recommended

Thanks for your feedback.
Please still mark the above post as a solution.

 

Regards
Andreas


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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