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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laser Jet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

I have faint horizontal lines that show on prints after using the document feeder.  I get the same thing if I scan using the document feeder.  I do not get this if using the glass or printing an original.  

 

I've carefully and meticulously cleaned the glass and rollers (as recommended) and I still get the same issue.  I don't see anything on the bottom side of the glass (that I'm able to see with my eye) however I do not know how to access the bottom of the glass.  

 

Any help would be great to get rid of this line in my prints!  🙂  

Thank you!  

2 REPLIES 2
HP Recommended

Even the tiniest spec of clear material can reflect light and cause defects. Dirt inside is extremely rare and dirty optical units would cause errors when scanning flatbed. Make a copy and then set it down face up on the glass and the lines will show you where you need extra cleaning.

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HP Recommended

Thank you.  With your advice I tried that, and I'm still getting the same result.  

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