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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-19-2021 08:53 PM

HP Recommended
Product: 250 all in one printer
Operating System: macOS 11.0 Big Sur

HP 250 all in one printer has lines on the left side in scan mode only. How Do I resolve the issue? I have clean the metal bar with Alcohol. Any other suggestions?

Category:
1 REPLY 1

‎08-23-2021 03:42 AM

HP Recommended

@Butch1011, Welcome to the HP Support Community! I’m here to help.

 

I understand there are lines when you scan using the printer. To assist you better,

  • Which app are you using to scan?
  • Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Perform the steps mentioned in this document to resolve this issue - Resolve scan quality problems on HP printers

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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