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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet Pro MFP M283cdw
Microsoft Windows 11

HP M283CDW Printer scanner platen glass has ling on bottom side of glass.

 

How do I remove and clean the glass" 

1 REPLY 1
HP Recommended

Hi @bobinyelm2 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Cleaning the bottom side of the scanner glass on your HP Color LaserJet Pro MFP M283cdw requires a bit of care, but here’s how you can do it:

 

Steps to Clean the Scanner Glass

 

Turn Off & Unplug the Printer

  • This prevents electrical hazards while cleaning.

 

Open the Scanner Lid

  • Lift the lid to access the flatbed glass.

 

Remove the Glass (If Possible)

  • Some HP models allow you to slide a lever near the scanner to remove the glass for deeper cleaning.

 

Use a Soft, Lint-Free Cloth

  • Moisten it slightly with glass cleaner or isopropyl alcohol (avoid ammonia-based cleaners).
  • Wipe the glass gently in circular motions to remove dust and lint.

 

Clean the Underside of the Glass

  • If the lint is trapped underneath, carefully remove the glass and clean both sides.
  • Ensure the glass is completely dry before reassembling.

 

Reassemble & Test

  • Place the glass back securely and close the scanner lid.
  • Plug in the printer and test a scan to ensure clarity.

 

Try these steps and let me know if you need further assistance! 🚀

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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