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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-28-2022 04:34 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I am discussed that HP forces me to log in to an online account to enable me to scan from my local scanner sitting next to me on my desk.  I do not use web or internet scanning.  Why do I have to log in to scan.  This is OS independent as I use MACOS, Windows and iOS and all have the same requirement.

 

I should be able to use my device without the need to log into an internet account.  This renders the device inoperable if there is a network outage with my internet provider.  This makes a great printer scanner combo a pain to use.  

 

I also have to re-log in every single time HP push out an update on the app, so this basically means I have to log in EVERY SINGLE TIME I want to "Quickly" scan something like a receipt or the like.  Instead of taking a minute it ends up several minutes due to the convoluted log in method switching between app and browser and back.  HP - This needs to be fixed.  I should not have to log in to an internet account to use hardware that I own.  No wonder our IT at my workplace threw one of these on the scrap pile even though it was practically brand new.  Unfortunately I did not know this when I bought it, else I would have stayed with Canon which I previously used.  I guess this is my last HP printer scanner combo.

 

 

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