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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Bogomil1
Level 1
5 3 1 0
Message 1 of 4
162
Flag Post

Log-in for a scan

HP Recommended
Microsoft Windows 10 (64-bit)

Dear All:

I tried to run a scan on my Deskjet 4152e, but the software asks for a log-in.

There seems to be no way around that, and I couldn't find a solution for this

stupid thing.

Does someone know a workaround?

Best wishes

Bogomil1

3 REPLIES 3
greenturtle
Level 15
Level 15
13,873 6,778 1,407 3,841
Message 2 of 4
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Using the app requires an account.  Create an account or log-in if you have a HP ID.

Follow the instructions on the HP Smart to create or log in to the account.

 

It's like any other vendors - Apple or Google where an account is needed to use certain functions.

 

Hope that helps.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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ShlomiL
Level 17
Level 17
34,242 15,465 5,734 13,723
Message 3 of 4
Flag Post
HP Recommended

Hi,

The HP Smart app requires logging into an HP account in order to scan using the app.

 

You may downlead and install the HP Scan software on your computer, which do not require any such:

https://ftp.hp.com/pub/softlib/software13/printers/DJ4100/HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webp...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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Bogomil1
Author
Level 1
5 3 1 0
Message 4 of 4
Flag Post
HP Recommended

Dear ShlomiL:

Thank you for your kind reply.

If you don't hear from me within a few days,

then things worked out.

Best wishes

Bogomil1

Was this reply helpful? Yes No
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