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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-02-2022 03:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Dear All:

I tried to run a scan on my Deskjet 4152e, but the software asks for a log-in.

There seems to be no way around that, and I couldn't find a solution for this

stupid thing.

Does someone know a workaround?

Best wishes

Bogomil1

Category:
3 REPLIES 3

‎07-02-2022 06:14 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Using the app requires an account.  Create an account or log-in if you have a HP ID.

Follow the instructions on the HP Smart to create or log in to the account.

 

It's like any other vendors - Apple or Google where an account is needed to use certain functions.

 

Hope that helps.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎07-04-2022 03:41 AM

HP Recommended

Hi,

The HP Smart app requires logging into an HP account in order to scan using the app.

 

You may downlead and install the HP Scan software on your computer, which do not require any such:

https://ftp.hp.com/pub/softlib/software13/printers/DJ4100/HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webp...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-04-2022 11:26 AM

HP Recommended

Dear ShlomiL:

Thank you for your kind reply.

If you don't hear from me within a few days,

then things worked out.

Best wishes

Bogomil1

Was this reply helpful? Yes No
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