• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-28-2021 02:43 PM - edited ‎07-28-2021 02:44 PM

HP Recommended
Product: Laserjet Pro MFP M127FW
Operating System: Microsoft Windows 10 (64-bit)

I used to able to scan using my M127fw, but recently it stopped working. The printer can still print papers, but no longer able to scan.

 

I have a cable attached from desktop to printer and also the printer to connected to home Wi-fi

 

When I use HP Smart, click Scan. It says "scanning is not available. Please click home check that printer is connected and active. Once connected, you can return here and scan. "

 

Obviously my printer is connected or else I won't able to print paper out from my desktop or off the internet.

 

I tried to download the latest driver, uninstalled the old and installed the new driver, Added Printer again to my computer, again the printing is OK, but scan shows the same message.

 

Can an HP Expert help?

 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.