M283fdw won't scan to network folder - gui test succeeds, but printer immediately fails from panel

[Josh_Tech_Ops]

A client has a 6-months old color laserjet M283fdw.

I set it up for network scanning - scan to network folder - to 2 macs.

On each destination, we created a unique scanner user account, then added a share folder, giving the scanner account full access.

The scans worked great for a month. Now the printer immediately fails when we try a scan. 

In the web gui, testing the scans (and verifying authentication) works successfully.

we're connecting via SMB via IP address, i've verified the IPs haven't changed, nor have the share permissions. Both macs stopped working at the same time. 

The firmware on the printer is up to date. 

Tried a 10-min unplugged power cycle as well. All devices hard wired to network.

[Treeko]

Hi @Josh_Tech_Ops 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing scan to network issues with HP printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Josh_Tech_Ops]

Hi Treeko,

I don’t believe you read my post. As such, your link wasn’t of any help. 

[Josh_Tech_Ops]

Anyone else have any ideas? Again, nothing has changed on the network.

the scanner immediately fails when trying to scan to a network folder, however testing credentials from within the printer/scanner gui tests successfully

[sandytechy20]

@Josh_Tech_Ops 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers