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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-18-2021 03:59 PM

HP Recommended
Product: M428FDW
Operating System: Other

I have an HP M428FDW and looks like I spent the money for nothing.  All I want to do is scan to my email instead of usb but this printer set up I very complicated.  I created sign in for HP site and added the printer.  

But when I tried to scan to email I got the message at the top of this thread;

SMTP email authentication required. Check your username/password and try again.

OUTGOING EMAIL SETTINGS

SMTP SERVER: I put my google mail

SMTP PORT: 

 

But same message pops up

Would appreciate help getting the scan to email function working. Thanks!

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2 REPLIES 2

‎02-18-2021 05:53 PM

HP Recommended

Google has very detailed instructions on how to configure scan to email and you must follow the steps exactly as they describe.

https://support.google.com/a/answer/176600?hl=en

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-19-2021 02:36 AM

HP Recommended

Just adding, please follow the Use the **bleep** SMTP server section within the document suggested by @Repairatrooper, this is the information most applicable for your specific situation (likely) with a standard free **bleep** account



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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