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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-17-2024 06:10 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I use auto feed it prints the docs with a vertical line the length of the paper.  Cleans all glass.  Please help

Category:
3 REPLIES 3

‎02-17-2024 10:21 AM

HP Recommended

The smaller glass on the left side, you didn't clean it enough. Use a sheet with a line place it on a glass and the line will align with the dirt on the small glass on the left side.

 

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‎02-17-2024 11:00 AM

HP Recommended

Thank you for your prompt response.  I did 

exactly what you suggested however, the issue has been resolved.  

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‎02-20-2024 05:37 AM

HP Recommended

I have cleaned the glass multiple times.  I have aligned the line and cleaned the small window per your diagram multiple times. Regrettably, the line still appears.  Very frustrating.  I even bypassed the main paper tray and manually fed the paper to no avail.   

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