• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-06-2021 05:53 AM

HP Recommended
Product: HP LaserJet MFP 135w
Operating System: Microsoft Windows 10 (64-bit)

Greetings!

HP LaserJet MFP 135w

I can easely scan from PC, but when i start scan from MFP nothing happens.

 

It can see PC name, but after pressind scan... nothing.

WSD driver installed and updated. And it did works couple of times.

 

I did try to turn off windows defender, did try HP Print and Scan Doctor. Nothing helps.

 

How to deal with it? Where to go?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2021 10:19 AM

HP Recommended

Hi,

Please try restarting both your PC and the printer and check for any difference.

 

If the same persists, open the HP Smart app, right-click the printer icon and select Forget Printer, then click the plus sign and follow the steps to re-add the printer to the HP Smart app, then check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-06-2021 10:19 AM

HP Recommended

Hi,

Please try restarting both your PC and the printer and check for any difference.

 

If the same persists, open the HP Smart app, right-click the printer icon and select Forget Printer, then click the plus sign and follow the steps to re-add the printer to the HP Smart app, then check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.