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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro 300 color MFP M375nw

@HP support / all

does the MFP M375 support TLS1.2 ?  How can I enable it?

since my eMail provider has disabled tls1.0 / tls1.1 support, I am no longer able to use the "scan to email" function.

 

any other ideas or workarounds to further use "scan to email"

2 REPLIES 2
HP Recommended

@rauti 

 

Welcome to the HP User Community.

 

I've not run across whether the tls1.2 is supported - I might have missed it.

 

What else?

 

If the issue is related to G-Mail - that is, you are using a G-Mail address in your scan to email profile,

take a look at the following information.

 

Scan to Email – Two-Step Verification and Application Password

 

Notice from Google

Less secure apps & your Google Account

 

This video will quickly show you how to set up scan to email with an HP printer with gmail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on gmail and Google

 

Steps

Log into your Google Account

Open your Google Security Webpage

 

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

 

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

  • At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
  • Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
  • Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

 

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP LaserJet Pro 300 color MFP M375 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Who is your email provider? If you are using **bleep** then the changes enacted at the end of may would affect you and you need to update your account and the settings on your printer. There is a Knowledge base article on that here https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-configure-your-HP-device-to-use-Scan-to...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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