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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-30-2023 05:28 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdn

Hi all,

We've got a few printers of different models (an M479fnw in this case) that have suddenly removed the option to copy 2 - sided original to 2 - sided copy ? I can go into the web console and the option is there to select from but when i select it and go to Apply i then get "An error has occurred. (pgCopyConfig-409)" and it won't save ?

 

Any help would be great.

Thanks

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2023 08:37 AM

HP Recommended

The M479fnw doesn't support 2-sided copy to  2-sided print.

The M479fdw support 2-sided copy to 2-sided print.

 

The M479fdw has an automatic duplex that M479fnw doesn't have.




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2 REPLIES 2

‎06-30-2023 08:37 AM

HP Recommended

The M479fnw doesn't support 2-sided copy to  2-sided print.

The M479fdw support 2-sided copy to 2-sided print.

 

The M479fdw has an automatic duplex that M479fnw doesn't have.




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‎07-03-2023 02:01 AM - edited ‎07-03-2023 09:53 PM

HP Recommended

As i know turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Power on the printer and check if the issue persists or visit the official website of the printer manufacturer and look for firmware updates for your specific printer model.  If any updates are available, download and install them following the provided instructions. Updating the firmware may resolve any software-related issues. 

 

 

 

 

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