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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎04-07-2024 08:18 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

We found we are unable to scan documents from the autoloader when using the LCD panel to send directly to our computer after the latest fireware update. It would say the scan was successful and sent to the computer, but nothing would appears on the computer if we use the autoloader scan function operated via the LCD panel.

 

The scan function would work and send to the computer succesfully if we use the flat bed option, so we know there is connection between computer and scanner, but it's hassel having swaping the page manually to scan multiple documents.

 

The auto-loader scanning would also work if we select send scanning to USB stick, so we know the auto loader scanning does work. So it seem it's a software issue where the autoloader does send the scan documents to the computer when operated via the LCD panel.

 

The printer is on the latest fireware:  002_2339A

 

Please advise whether this is a known issue or due to the fireware update?

 

Thank you

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