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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-22-2022 10:51 AM

HP Recommended
Product: m479fdw
Operating System: Microsoft Windows 10 (64-bit)
 

I have a machine that is saving the same fax every five minutes.  Powering off/on only delays.  Disabling/re-enabling Digital Fax makes no difference.

 

If I try to look at the Faxlog, I get "System Error (pgFaxLog)" 

The JobLog says "Incoming Fax Failed" repeatedly, but not in exact sync with the stored faxes.

The Event Log shows '44.92.10 | Warning | Fax Communication Error" only once at the beginning of the problem.

Firmware Updater says we're up to date.

 

To fix this I ended up factory resetting the printer and reconfigured.  Now it works perfect!

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2022 06:39 PM

HP Recommended

I also tried unplugging the phone line and restarted the Spectrum Phone Modem.  The solution was a factory reset after all else failed.   Thanks.   I wanted to get my story out there because another thread was locked without a solution.

View solution in original post

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2 REPLIES 2

‎06-22-2022 02:45 PM

HP Recommended

Unplug the phone cable to see if it stops. Could be someone trying to fax you that has a problem not your machine.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-22-2022 06:39 PM

HP Recommended

I also tried unplugging the phone line and restarted the Spectrum Phone Modem.  The solution was a factory reset after all else failed.   Thanks.   I wanted to get my story out there because another thread was locked without a solution.

Was this reply helpful? Yes No
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