MFP512dn Scan

[ArnaudF67]

Hello all.

I need help.

My  MFP512dn do not scan correctly using the charger. I explain : When I scan a page with the automatic feeder it does not scan the page all at once but scans the page in stages. As a result, a scanned page gives me a PDF file of several pages.
Could you tell me what it is?
Thank you for your help and advice...
See you soon...

[Raj_05]

Hi @ArnaudF67,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP MFP M512dn might be having issues with the Automatic Document Feeder (ADF) or the scanning software settings. Here's a step-by-step guide to troubleshoot the problem.

Check for Paper Jams or Obstructions:

• Open the ADF and look for any paper jams or obstructions that could be causing the scanner to misfeed pages.

Clean the ADF Rollers:

• Dust or debris on the ADF rollers can cause feeding issues. Gently clean the rollers with a lint-free cloth slightly dampened with water or rubbing alcohol.

Update Firmware and Drivers:

• Ensure that your printer’s firmware and scanner drivers are up to date. Check the HP website for the latest updates for your MFP M512dn.

Adjust Scan Settings:

• Open the scanning software and check the settings for the Automatic Document Feeder. Ensure the settings are configured for a single scan job and not for multiple pages.

Check Scanner Settings on Printer:

• On the printer’s control panel, go to the scan settings and make sure it’s set to scan a single job rather than multiple pages.

Reset the Printer:

• Try resetting the printer to its factory settings. This can sometimes resolve software glitches.

Test with Different Paper:

• Sometimes, paper quality can affect scanning. Try using different paper types or sizes to see if the issue persists.

Perform a Test Scan:

• Try scanning a single page without using the ADF to see if the issue is specific to the ADF or if it's a general scanning problem.

If none of these steps resolve the issue, there might be a hardware problem with the ADF.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[MFP512dn]

Hello.

Thanks you for your answer but all your solutions have already been tryed and not working...

Ils there any software to test all fonctions and sensors ?

[Repairatrooper]

Can you confirm your model number. I could not find your model number searching.