MY SCAM DOESN'T WORK

[TOURINHO72]

My printer's scanner isn't working.

[VikramTheGreat]

Hi @TOURINHO72,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer’s scanner isn’t working, here are the most accurate troubleshooting steps:

1. Check HP Smart App or Scanning Software

• Make sure you’re using the HP app or HP Scan.
• Download HP Smart if not installed: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

2. Restart Printer and Computer

• Power off the printer and unplug it for 60 seconds.
• Restart your computer and reconnect the printer.

3. Update Drivers

• Go to HP’s official page for your printer model: 👉 Official HP® Support
• Download the Full Feature Software and Drivers (includes scanning tools).

4. Check Connection

• If using a USB, ensure the cable is secure.
• If using Wi-Fi, confirm the printer and PC are on the same network.

5. For macOS

• Use Image Capture or the HP app.
• Ensure the printer is added under Printers & Scanners in System Settings.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat