MacBook pro using HP Smart crashes when scanning on OfficeJet pro 9018

[DrewDog99]

My new MacBook Pro (M1Max) leads to the HP Smart app crashing when attempting to scan. My 2015 Macbook pro worked fine (runs Big Sur) but now won't scan either. I have it set to document and have tried scanning one side or duplex from feeder. This has become very problematic as it is the main purpose I use the device for. I've put the error messages below. 

Is there any plan for HP to update their software to accommodate newer computers? I REALLY don't want to buy a new printer (and certainly would not buy another HP) if they aren't able to update software over a reasonable time frame (the printer was purchased 9/2019). I've downloaded the latest HP Smart software and the firmware download said it already has the latest version.

Please, please help!

Best,

Drew

[Kumar0307]

@DrewDog99, Welcome to the HP Support Community! I’m here to help.

I understand the HP Smart app crashes. I see that you have already tried all the necessary steps to resolve the issue.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Meanwhile, you may use the HP Easy Scan app to scan from the Mac.

Hope this helps! Let me know how it goes. 

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