cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
YJBK
New member
2 0 0 0
Message 1 of 2
102
Flag Post

Missing scan-to-email dialogue for HP Laserjet Pro M120 series

HP Recommended
HP Laserjet Pro M1217
Microsoft Windows 10 (64-bit)

I have a brand new PC but kept the old printer HP Laserjet Pro M1217 MFP. I set it up and the printing and the faxing does work. I mastered even the scanning to file. However there is an option scan to email, and I remember that from previous installations (Some 5 years ago) this needs access to a dialog box to set it up. Now on Windows 7, HP provided a scan wizard to set it up, not on Windows 10. In smart how to videos, the recommendation is to use the HP EWS. Strangely when I open the HP EWS on my Windows 64x system, there is simply no tab to set up the scan function! There are plenty of other tabs, but even within those tabs there is nothing said or mentioned about scanning. Now my question is how to get the dialog box to set up the scan-to-email for my HP Laserjet Pro M1217 MFP?

Thanks for any help.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,602 17,584 975 834
Message 2 of 2
Flag Post
HP Recommended

@YJBK

 

Welcome to the HP Support Community.

 

Follow the steps below -

Use a Web browser to open the HP Embedded Web Server (EWS)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

 

EWS page-

  1. Click the Scan tab.--->scan to email
  2. In the left navigation pane, click the Outgoing Email Profiles link.
  3. On the Outgoing Email Profiles page, click the New button.
  4. In the Email Address area, complete the following steps:
    1. In the Your Email Address field, enter the sender's email address for the new outgoing email profile.
    2. In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.
  5. In the SMTP Server Settings area, complete the following steps:
    1. In the SMTP Server field, enter the address of the SMTP server.
    2. In the SMTP Port field, enter the SMTP port number.
    3. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.
  6. If the SMTP server requires authentication to send an email, complete the following steps to populate the fields in the SMTP Authentication area:
    1. Select the SMTP server requires authentication for outgoing Email messages check box.
    2. In the SMTP User ID field, enter the user ID for the SMTP server.
    3. In the SMTP Password field, enter the password for the SMTP server.
  7. To require a PIN to be entered on the printer control panel before an email is sent using the email address, complete the following steps to populate the fields in the Optional PIN area:
    NOTE: 
    HP recommends creating a PIN to secure the email profile.
     
    When a PIN is created, it must be entered on the printer control panel each time the profile is used to send a Scan to Email.
    1. In the PIN (Optional) field, enter a 4-digit PIN.
    2. In the Confirm PIN field, re-enter the 4-digit PIN.
  8. To configure optional email preferences, complete the following fields in the Email Message Preferences area with the desired settings:
    • Maximum Size for Email Message Attachments: Use this drop-down menu to select the maximum size for email message attachments.
      NOTE: 
      HP recommends using the default file size of Automatic for the maximum size.
    • Auto CC: Select this check box to automatically copy the sender on email messages sent from the profile.
  9. Review all the information, and then click one of the following options:
    • Save and Test: Select this option to save the information and test the connection.
    • Save Only: Select this option to save the information without testing the connection.
    • Cancel: Select this option to quit the configuration without saving.

Add contacts to the Email Address Book

  1. In the left navigation pane, click Email Address Book to add email addresses to the address book accessible from the printer.
  2. To add contacts to the address book, choose from the options below, and follow the steps provided:
    • To enter an individual email address, use the following steps:
      1. In the Contact Name field, enter the name of the new email contact.
      2. In the Contact Email Address, enter the email address of the new email contact.
      3. Click Add/Edit.
    • To create an email group, use the following steps:
      1. Click New Group.
      2. In the Enter the group name field, enter a name for the new group.
      3. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in Group area.
        NOTE: 
        Select multiple names at one time by pressing Ctrl and then clicking a name.
      4. Click Save.

Configure the default Email Options

  1. In the left navigation pane, click Email options to configure the default email options.
  2. In the Default Subject and Body Text area, complete the following steps:
    1. In the Email Subject field, enter a default subject line for the email messages.
    2. In the Body Text field, enter a custom default message for the email messages.
    3. Select Show body text to enable the default body text to display in emails.
    4. Select Hide body text to suppress the default body text for an email.
  3. In the Scan Settings area, complete the following steps:
    1. From the Scan File Type drop-down, select the default file format for scanned files.
    2. From the Scan Paper Size drop-down, select the default paper size for scanned files.
    3. From the Scan Resolution drop-down, select the default resolution for scanned files.
      NOTE: 
      Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
    4. From the Output Color drop-down, select Black & White or Color.
    5. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
  4. Click Apply.

Refer to -Scan to email

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation