Mobile fax, HP Smart

[Julie286]

In Mobile fax, I can't seem to attach the files I want to fax. all the icons are clickable. I could do it up to 2 days ago. I can scan them in and send them, however, it will now not bring anything in when I click on the files and photos icon anymore. 

[Raj_05]

Hi @Julie286,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing an issue with the HP Smart mobile app where you can't attach files to send as a fax. Here are some steps you can try to troubleshoot this problem.

• Restart the HP Smart App: Close the HP Smart app completely and then reopen it. Sometimes, restarting the app can resolve temporary glitches.
• Restart Your Device: Occasionally, restarting your smartphone or tablet can clear up issues with apps not functioning correctly.
• Check App Permissions: Ensure that the HP Smart app has the necessary permissions to access your device's files and photos. On your device, go to Settings > Apps > HP Smart > Permissions, and make sure that Storage permissions are enabled.
• Update the HP Smart App: Check if there is an update available for the HP Smart app in the Google Play Store (Android) or the App Store (iOS). Updating to the latest version can sometimes fix bugs and improve app functionality.
• Clear App Cache (Android Only): If you're using an Android device, clearing the app cache can sometimes help. Go to Settings > Apps > HP Smart > Storage, and then tap on "Clear Cache."
• Reinstall the HP Smart App: If none of the above steps work, try uninstalling the HP Smart app from your device and then reinstalling it from the app store. This can resolve more stubborn issues by giving you a fresh installation.

By following these troubleshooting steps, you should hopefully be able to resolve the issue and start attaching files again in the HP Smart app for faxing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Raj_05]

Hi @Julie286,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away. 

Take care and have a good day. 

Alden4

HP Support