Multi page scan pictures Zooms in on pictures or text in boxes only renders those parts of the page

[JulieAG]

A page in a multi page scan contains text box  or a picture, in the preview it shows the whole page but when processing it only processes the picture of the text box.

If I scan it as a single page renders correctly.

This happens if I use the hp smart app on my iPad or my Mac running the latest software Versions.

[Raj_05]

Hi @JulieAG,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with how the HP Smart app is interpreting multi-page scans with a combination of text boxes and pictures. Here are a few troubleshooting steps you can try.

• Update the HP Smart App: Make sure you have the latest version of the HP Smart app installed on both your iPad and Mac. Sometimes, updates include bug fixes that address issues like this.
• Restart the Devices: Sometimes, simply restarting your iPad and Mac can resolve temporary glitches or conflicts.
• Check Scan Settings: Ensure that the scan settings are configured correctly within the HP Smart app. There might be an option related to processing multi-page scans that needs adjustment.
• Scan Settings on Printer: If possible, check the scan settings directly on your HP DeskJet 4123e All-In-One Printer. There might be settings related to multi-page scanning that could impact how the app processes the scan.
• Alternative Scanning Software: In the meantime, you could try using alternative scanning software on your Mac to see if the issue persists. This could help determine if the problem lies specifically with the HP Smart app or if it's a more general issue.

By following these steps, you should be able to troubleshoot and hopefully resolve the issue with multi-page scanning on your HP DeskJet 4123e All-In-One Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support