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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-25-2023 09:51 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

MY PRINTER WORKS FINE AND THE SCANNER DID TOO UNTIL YESTERDAY.  THE SCANNER ISN'T FOUND, THE PRINTER IS INSTALLED, NO PROBLEMS.  WHAT CAN I DO TO FIX THIS?

Category:
1 person had the same question
1 REPLY 1

‎01-25-2023 10:56 AM

HP Recommended

Same printer here and same problem. It worked the other day scanning to email, now it doesn't

 

Fix please?

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