My 9135e will not scan to my MacBook Pro. The scanning options screen flashes and disappears

[bakerla]

Wireless scanning screen for choosing options (scan scope, dpi, destination, etc.) flashes up for an instant then disappears, or does not appear at all when I click "scan", then "open scanner" on my MacBook Pro. 

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[A_Gayathri]

Hi @bakerla,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble with the scanning functionality on your HP OfficeJet Pro 9135e with your MacBook Pro. 

Here are a few troubleshooting steps that might help resolve the issue:
 

1. Check Printer and Software Updates

• Printer Firmware: Ensure your printer's firmware is up to date. You can check for updates through the printer's control panel or HP Smart app.
• macOS Updates: Make sure your MacBook Pro is updated to the latest version of macOS Monterey.
• HP Smart App: If you're using the HP Smart app, check for updates within the app or consider reinstalling it.

2. Restart Devices

• Restart both your printer and MacBook Pro. Sometimes a simple restart can resolve connectivity issues.

3. Reinstall Printer Drivers

• Remove Printer: Go to System Preferences > Printers & Scanners, select your printer, and remove it.
• Reinstall: Add the printer again by clicking the "+" button. macOS should automatically find and install the necessary drivers.

4. Check Scanner Settings

• Open the Preview or Image Capture app on your Mac and try scanning from there. Sometimes these apps can provide better control over scanning options.

5. Reset Printing System

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) on the printer list and select Reset Printing System. This will remove all printers and reset the print system. You will need to add your printer again afterward.

6. Network Connection

• Make sure both your MacBook Pro and the printer are connected to the same Wi-Fi network.
• Check for any network issues that might be causing the scanner options to fail.

7. Check for HP Software

• HP offers additional software on its website that may provide more functionality. Visit the HP Support website and download the latest drivers and utilities for your printer model.

8. Firewall/Security Software

• Check if any firewall or security software on your MacBook Pro might be blocking the scanner function. You can temporarily disable it to test if it’s causing the issue.

Refer to this document: HP OfficeJet Pro 9135e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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