@Nancy107, Welcome to HP Support Community!
To be able to assist you better, I'd like to know the following-
- What happens when you make photocopies on the printer?
- Which application are you trying to print from?
- Are you trying to print multiple pages? Does it print if you try with one page?
- How is the printer connected to the computer?
Meanwhile, try the steps below-
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Keep me posted for further assistance.
TEJ1602
I am an HP Employee