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‎06-05-2021 12:30 PM

HP Recommended
Product: HP Officejet 6812
Operating System: Microsoft Windows 10 (64-bit)

All of a sudden my printer won't make a copy. When I press the black button or the color button, it just makes a bleep noise and does nothing.

Category:
1 person had the same question
1 REPLY 1

‎06-12-2021 06:17 AM

HP Recommended

@Susan700

 

Welcome to the HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Meanwhile:- 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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