My HP 8715 stopped scanning

[MLStark]

The HP 8715 prints color copies perfectly.  I am only using original HP cartridges.  Suddenly, it just stopped scanning or copying.  Is this fixable or should I toss it?  

[Max3Aj]

@MLStark, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP OfficeJet Pro 8715 is printing fine but has suddenly stopped scanning or copying. Let's walk through some steps to help resolve this issue.

Power Reset the Printer

Sometimes a simple reset can resolve hardware glitches:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for 60 seconds.
• Plug it back in and turn the printer on.

Try scanning or copying again.

Check Scanner Bulb and Hardware

• Place a document on the scanner glass and press Copy.
• Observe if the scanner light turns on and the scanner bar moves.
• If the light doesn’t turn on or the bar doesn’t move, it could be a hardware issue.

Update or Reinstall Printer Drivers

Outdated or corrupted drivers can cause scanning issues.

• Go to the official HP Software and Driver Downloads page: Official HP® Support
• Download and install the Full Feature Software and Drivers for your operating system.
• Restart your computer and try scanning again using HP Smart or HP Scan.

Try HP Smart App

• Install the HP Smart app from the Microsoft Store or HP Smart for macOS. HP Smart
• Add your printer and try scanning from the app.

If none of the above steps work and the scanner light doesn’t activate, it may indicate a hardware failure. In that case, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support